FAQ's

FAQ’s

Where can I get your service?
We currently serve Superior, AZ, and select areas in Globe, AZ. Please contact our support staff to determine whether or not you are in our current serving area.

What is the process for signing up?
The first step in signing up for service is to complete a free site survey performed by TMCI to verify that your location can receive a signal strong enough for service. Once that survey is complete, our support team will be in contact with you to answer any questions you may have and schedule an installation.

How do I report trouble?
Our staff will take trouble reports 24/7. Please call the trouble report line to begin the connection diagnostics and troubleshooting process. If required, a technician will be scheduled and dispatched for further repairs.

What is involved in the installation?
An antenna will be professionally installed onto your building or another location where the strongest signal can be achieved. Coming from the antenna is an outdoor rated ethernet cable that will run into your house and connect to the TMCI provided wireless modem.

Does our service support streaming?
Yes, our carrier grade network supports streaming media forms such as music and video. If you plan to stream often, we recommend our higher bandwidth plans.

What is the status of network upgrades?
Occasionally our network will require equipment and firmware upgrades. As these upgrades are necessary, TMCI will make an effort to inform its customers of possible and/or expected down time.

Can I have a static IP address?
Yes. We provide static IP addresses to our customers for an additional charge. Static IP addresses are available for $15/month.

I’m ready! What is the next step?
Click here to drop us an email or call 928-475-8624 to speak to one of our team members today!